Dear Capital One Customer,
As we have communicated over the course of the last week, Epsilon-a
marketing vendor that sends e-mails on our behalf-notified us about
unauthorized outside access to files that included Capital One(r) customer
e-mail addresses.
The information obtained was limited to the e-mail address of some
customers. No account information or other information was compromised.
We'll continue to provide updates when we have important new information
to share. And, we'll let you know what impact, if any, these developments
will have on you.
Protecting our customers' information is always a top priority for Capital
One. We're working with Epsilon and law enforcement, and we're thoroughly
investigating this incident to help prevent future ones like it. Epsilon
is also conducting its own comprehensive investigation in cooperation with
the appropriate authorities.
It's always a good idea to ignore any e-mail that requests your
confidential account or login information. And don't forget, if you get an
e-mail you think is suspicious, don't click any of the links. Just send it
to us at abuse@capitalone.com. Then delete it.
We apologize for any inconvenience this unfortunate incident has caused
and appreciate your patience. For more information, please visit our Web
site at www.capitalone.com.
Sincerely,
Capital One
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